Return Policy

At Whole Rituals, we take great care in crafting high-quality, small-batch skincare and wellness products made with thoughtfully sourced ingredients. Your trust is important to us, and we want every experience with our brand to feel positive, transparent, and supportive.

Because our products are personal care and wellness items, we maintain strict quality and hygiene standards. For this reason, most purchases are final sale.

Final Sale Policy

Due to the nature of our products, we cannot accept returns or exchanges on the following items once they have been opened or used:

• Opened products

• Used products

• Skincare items

• Supplements or ingestible products

• Food-grade products

• Items that have been tampered with

• Products marked as Final Sale

This policy helps protect the safety, cleanliness, and integrity of our products for all customers.

Returns on Unopened Items (When Applicable)

In limited circumstances, Whole Rituals may accept returns for unopened and unused products within 7 days of deliveryif:

• The product seal remains intact

• The packaging is unused and in resellable condition

• You received the wrong item

• The product arrived damaged or defective

To request a return authorization, please contact us at:

📧 hello@wholerituals.com

Returns sent without prior authorization cannot be accepted.

Unless the error was ours, customers are responsible for return shipping costs.

 

Damaged or Defective Products

 

If your order arrives damaged, leaking, broken, or in poor condition, please notify us within 48 hours of delivery and include:

• Your order number

• Photos of the product

• Photos of the shipping box and packaging

• A brief description of the issue

Once reviewed, we will gladly replace the item or provide store credit when appropriate.

 

Order Cancellations

 

Orders cannot be canceled once they have been processed or shipped.

If you need to request a cancellation before processing, please contact us immediately:

📧 hello@wholerituals.com

Cancellation requests are reviewed on a case-by-case basis and are not guaranteed.

 

Lost or Stolen Packages

Whole Rituals is not responsible for:

• Incorrect shipping addresses entered at checkout

• Packages marked as delivered by the carrier

• Lost, stolen, or mishandled packages after delivery

For carrier-related issues, please contact USPS, UPS, or the shipping provider directly.

 

Refund Processing

 

If a refund is approved:

• Processing time: 5–10 business days

• Refunds are issued to the original payment method only

• Shipping fees are non-refundable

• Returns sent without authorization will not be refunded

 

Contact

 

If you have any questions regarding this policy, please contact us:

📧 hello@wholerituals.com

🌐 www.wholerituals.com