Refund & Return Policy

Last updated: July 25, 2026

At Whole Rituals, we carefully select and create products intended to make your everyday rituals feel thoughtful, safe, and enjoyable. We want our return process to be clear and fair while protecting the quality and integrity of skincare, personal-care, supplement, and wellness products.

This policy applies to products sold under the Whole Rituals brand. Products offered through The Ritual Market may be subject to the return conditions of the applicable brand partner, as explained below.

Whole Rituals Products

Unopened Product Returns

We accept eligible returns of unopened and unused Whole Rituals products when the return request is submitted within 7 days of delivery.

To qualify for a return:

• The product must be unopened and unused.

• Any safety seal must remain intact.

• The original packaging must be undamaged and suitable for resale.

• The item must not be marked as Final Sale.

• Proof of purchase from Whole Rituals must be provided.

A return request must be approved before the product is shipped back.

To request authorization, email hello@wholerituals.com with your order number, the item you wish to return, and the reason for the request.

Final Sale Items

For health, hygiene, and safety reasons, the following items are not eligible for change-of-mind returns:

• Opened or used skincare and body-care products

• Opened personal-care or hygiene products

• Dietary supplements and ingestible products

• Products with a broken or removed safety seal

• Products that have been altered, damaged after delivery, or improperly stored

• Gift cards

• Items specifically identified as Final Sale

A Final Sale designation does not limit any rights you may have if an item arrives defective, damaged, or materially different from what was ordered.

The Ritual Market Products

Products featured in The Ritual Market are supplied or fulfilled by independent brand partners.

Return eligibility, return windows, product-condition requirements, shipping costs, and refund procedures may vary by brand and product. Please review the Shipping & Returns section on the individual product page before purchasing.

To request assistance with a Ritual Market product, contact hello@wholerituals.com before returning anything. We will review the request and help coordinate with the applicable brand partner.

Do not send a partner product directly to Whole Rituals or to the supplier unless you have received return instructions from us.

Damaged, Defective, Leaking, or Incorrect Items

Please inspect your order when it arrives.

If an item is damaged, defective, leaking, or incorrect, contact us as soon as possible, preferably within 48 hours of delivery, so that we can investigate promptly.

Include:

• Your order number

• A description of the issue

• Clear photographs of the product

• Photographs of the shipping box and internal packaging

• A photograph of the shipping label, when requested

Please keep the item and all original packaging until the claim has been reviewed.

Depending on the circumstances, the available resolution may include a replacement, repair where appropriate, or refund. The requested 48-hour reporting period helps us document shipping claims quickly and does not limit rights that cannot legally be restricted.

For Ritual Market items, Whole Rituals will coordinate the review with the applicable brand partner.

Return Authorization and Shipping

Returns must receive authorization before being shipped.

Because Whole Rituals and Ritual Market products may be fulfilled from different locations, the correct return address and instructions will be provided in your authorization email.

Products returned without authorization, sent to an incorrect address, or returned outside the applicable return window may be refused or delayed.

For approved change-of-mind returns, the customer is responsible for:

• Return shipping costs

• Any carrier insurance selected

• Ensuring the package reaches the authorized return location safely

We recommend using a trackable shipping method. Whole Rituals is not responsible for unauthorized return packages lost in transit.

When the return results from a confirmed Whole Rituals error, defective product, or incorrect item, we will provide appropriate return instructions and cover reasonable return-shipping costs when applicable.

Exchanges

We do not generally offer direct exchanges.

When an unopened Whole Rituals item qualifies for return, you may return it according to this policy and place a new order for the preferred product.

Damaged, defective, or incorrect items may be replaced without requiring a separate purchase when approved.

Order Cancellations

Contact hello@wholerituals.com immediately if you need to request a cancellation.

We will make reasonable efforts to help, but cancellation is not guaranteed once an order has entered processing, been transferred to a brand partner, or shipped.

Canceling an Auto Reorder subscription does not automatically cancel an order that has already been processed or charged.

If an unshipped order is successfully canceled, the applicable payment will be refunded to the original payment method.

Incorrect or Incomplete Shipping Addresses

Customers are responsible for confirming that their shipping information is complete and accurate before submitting an order.

Contact us immediately if you notice an error. Address changes cannot be guaranteed after fulfillment has begun.

If an order is returned because of an incorrect, incomplete, or undeliverable address supplied at checkout, the customer may be responsible for additional shipping costs before the order can be resent.

Lost, Stolen, or Marked-Delivered Packages

If tracking shows that a package has been delivered but you cannot locate it:

1. Confirm the shipping address on the order.

2. Check around the delivery location.

3. Ask household members, neighbors, or building staff.

4. Contact the carrier or local delivery office.

5. Contact us if the package is still missing.

We will gladly help review the available tracking information and coordinate with the carrier or brand partner when appropriate.

A replacement or refund is not automatic and will depend on the tracking information, carrier investigation, circumstances of the shipment, and applicable law.

Refund Processing

Once an authorized return is received and inspected, we will notify you whether the refund has been approved.

Approved refunds are generally issued to the original payment method. Whole Rituals typically initiates the refund within 5 business days after approval.

Your bank, card issuer, or payment provider may require an additional 5–10 business days to post the credit to your account.

Original shipping charges are non-refundable unless:

• The order contained an incorrect item

• The product was confirmed damaged or defective

• A refund of shipping is otherwise required by law

Whole Rituals cannot issue a refund to a different card or payment account.

If more than 15 business days have passed since we confirmed your refund, contact hello@wholerituals.com.

Promotional and Complimentary Items

Unless otherwise stated:

• Promotional gifts have no cash value.

• Complimentary items are not independently refundable.

• If a qualifying purchase is returned, the promotional item may also need to be returned unopened or its listed value may be deducted from the refund.

Abuse of the Return Policy

We reserve the right to refuse returns or restrict future transactions in cases involving suspected fraud, repeated policy abuse, altered products, false claims, or other improper activity, subject to applicable law.

Contact Us

For return, refund, cancellation, or order questions, contact:

Whole Rituals LLC
Email: hello@wholerituals.com
Website: www.wholerituals.com