Shipping policy

Last updated: September 4, 2026

At Whole Rituals, we want every order to feel clear, thoughtful, and easy from checkout to delivery.

Our store includes products handcrafted by Whole Rituals as well as carefully selected products from independent brand partners featured in The Ritual Market. Because these products may be fulfilled from different locations, shipping rates, processing times, and delivery methods can vary.

Whole Rituals Products

Whole Rituals products are handcrafted and shipped directly by our team.

Free U.S. Shipping

We offer free standard U.S. shipping on Whole Rituals products when the Whole Rituals merchandise subtotal is $50 or more, after discounts and before taxes.

Orders containing less than $50 in Whole Rituals products may be subject to shipping charges calculated at checkout.

The free-shipping threshold applies only to products sold under the Whole Rituals brand. Products from The Ritual Market follow the shipping terms of their respective brand partners.

Processing Times

Whole Rituals orders are generally processed within 1–3 business days, Monday through Friday, excluding holidays.

During launches, promotions, holidays, or other high-volume periods, processing may take slightly longer. Processing time is separate from carrier transit time.

Estimated Delivery

After processing, standard U.S. delivery generally takes approximately 3–7 business days.

Delivery dates are estimates and are not guaranteed. Delays caused by weather, carrier disruptions, high-volume periods, or other circumstances outside our control may occur.

The Ritual Market Products

Products featured in The Ritual Market are fulfilled and shipped directly by our trusted brand partners.

Shipping rates, processing times, delivery estimates, carrier selection, and return eligibility may vary by brand, product, and destination. Any applicable shipping charges will be displayed at checkout.

The Whole Rituals $50 free-shipping offer does not apply to products fulfilled by Ritual Market partners, unless otherwise stated on the individual product page.

Please review the Shipping & Returns section on each product page for information specific to that brand.

Orders Containing Multiple Brands

If your order contains Whole Rituals products and products from one or more Ritual Market partners:

  • Your items may arrive in separate packages.

  • Each shipment may have a different processing or delivery timeline.

  • You may receive more than one tracking number.

  • Shipping charges may be calculated separately based on the products and fulfillment partner.

A mixed order may still qualify for free shipping on the Whole Rituals portion when the Whole Rituals merchandise subtotal reaches $50. Partner-brand shipping charges may still apply.

Tracking Information

You will receive a shipping confirmation email with tracking information when each package is dispatched.

Tracking may take up to 24–48 hours to update after the carrier receives the shipment.

For orders containing products from multiple brands, tracking information may arrive in separate emails.

Incorrect or Incomplete Addresses

Customers are responsible for providing a complete and accurate shipping address at checkout.

Please contact us immediately at hello@wholerituals.com if you notice an error. We will do our best to help before the order is processed, but address changes cannot be guaranteed after an order has entered fulfillment or has been shipped.

Additional shipping charges caused by an incorrect, incomplete, or undeliverable address may be the customer’s responsibility.

Lost, Delayed, or Marked-Delivered Packages

Once a shipment has been transferred to the carrier, delivery timing is managed by that carrier.

If tracking shows that your package was delivered but you cannot locate it, please:

  1. Confirm that the shipping address is correct.

  2. Check around the delivery area and with household members or neighbors.

  3. Contact the carrier or local post office using the tracking number.

  4. Contact us if you still need assistance.

We will gladly help you review the available tracking information and, for Ritual Market products, coordinate with the applicable brand partner. However, replacement or refund eligibility will depend on the circumstances and the applicable shipping or carrier policy.

Damaged or Incorrect Orders

If your order arrives damaged, leaking, defective, or incorrect, contact us within 48 hours of delivery at hello@wholerituals.com.

Please include:

  • Your order number

  • Clear photos of the item

  • Photos of the shipping box and packaging

  • A brief description of the issue

For Whole Rituals products, we will review the claim and provide an appropriate resolution when applicable.

For Ritual Market products, our customer care team will help coordinate a resolution with the brand partner.

Please keep the product and all original packaging until your claim has been reviewed.

Returns

Return eligibility varies depending on the product and fulfilling brand.

Whole Rituals products are subject to our Return Policy. Ritual Market products are subject to the terms displayed in the Shipping & Returns section of their individual product pages.

Please contact us before sending any item back. Unauthorized returns may not be accepted or refunded.

Contact Us

Questions about shipping, tracking, or your order?

Email: hello@wholerituals.com

Our customer care team will be happy to help and, when necessary, coordinate directly with one of our Ritual Market brand partners.