Refund Policy

 

Refund & Return Policy

At Whole Rituals, we take pride in offering high-quality wellness, skincare, and nutritional products. Your satisfaction is important to us, and we want every experience with our brand to be positive and transparent.

Because our products are health, beauty, and ingestible items, all sales are final for safety and hygiene reasons.

 

 

All Sales Are Final

Due to the nature of our products, we cannot accept returns or exchanges on:

  • Opened products

  • Used products

  • Supplements

  • Skincare items

  • Food-grade or ingestible items

  • Items that have been tampered with

  • Products marked as “Final Sale”

This policy ensures the safety, cleanliness, and integrity of our products for all customers.

 

 

Returns on Unopened Items (If Applicable)

Whole Rituals may accept returns on unopened, unused products within 7 days of delivery, only if:

  • The seal is intact

  • The packaging is unused and in perfect resale condition

  • You received the wrong item

  • The product arrived damaged

To request a return authorization, please contact us at:

📧 hello@wholerituals.com

Returns sent without prior authorization will not be accepted.

Customers are responsible for return shipping costs unless the error was ours.

 

 

Damaged or Defective Products

If your product arrived damaged, leaked, broken, or in poor condition, you must notify us within 48 hours of delivery with:

  • Your order number

  • Photos of the product

  • Photos of the outer packaging

  • A brief description of the issue

We will gladly replace the item or offer store credit when applicable.

 

 

Order Cancellations

Orders cannot be canceled once they have been processed or shipped.

To request a cancellation before processing, please contact us immediately at:

📧 hello@wholerituals.com

Cancellation approval is not guaranteed.

 

 

Lost or Stolen Packages

Whole Rituals is not responsible for:

  • Incorrect shipping addresses entered at checkout

  • Packages marked as “delivered” by the carrier

  • Lost, stolen, or mishandled packages

For carrier-related issues, please contact USPS/UPS directly.

 

 

Refund Processing

If a refund is approved:

  • Processing time: 5–10 business days

  • Refunds are issued to the original payment method only

  • Shipping fees are non-refundable

  • Items returned without authorization will not be refunded

 

 

 

 

Contact Us

For questions or concerns regarding this Refund Policy, please reach us at:

📧 hello@wholerituals.com

🌐 https://www.wholerituals.com/